Hospitality

Mr. Zhao forgets to pack slippers, a toothbrush, and toothpaste on a business trip and calls the hotel front desk

Mr. Liu is guided from the hotel front desk to the lobby café for breakfast, where he orders hot water

A hotel housekeeper named Xiao Li cleans a guest’s room after a phone request from the front desk, and reflects

Miss Lin shops for a handbag on Fifth Avenue, trades a bag that’s too big for a smaller one, and

A hotel guest asks the concierge for shopping advice and is directed to Fifth Avenue for bags, clothes, and shoes.

Miss Wu books a single room at a Shanghai hotel for a business trip, learns about the required deposit, and

A Hilton hotel employee in New York welcomes an American guest, helps with his luggage, and learns that he has