Privacy Policy
Last updated: 27 June 2026
1. Introduction
Welcome to Fluent15, operated by The Fabeloso Language Company (“Fluent15”, “we”, “our”, or “us”).
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data when you use our website, courses, and related services.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Data Controller
The Fabeloso Language Company
1 Rockley Road
London W14 0DJ
United Kingdom
Website: https://fluent15.com
Email: privacy@fluent15.com
Our primary business is providing online language-learning courses, reading materials, quizzes, certificates, and educational resources.
3. What Information We Collect
We collect information that you provide directly to us, information generated through your use of our services, and certain information collected automatically.
Information You Provide
When you create an account, purchase a course, contact us, or subscribe to our newsletter, we may collect:
- Name
- Email address
- Username
- Password (stored securely in encrypted form)
- Billing address
- Country
- Payment information (processed by third-party payment providers)
- Messages sent to customer support
- Profile information you choose to provide
Learning Data
To provide our educational services, we collect and store information including:
- Course enrolments
- Lesson completion
- Reading progress
- Quiz attempts and scores
- Certificates earned
- Achievement badges
- Learning streaks
- Course completion dates
- Time spent studying
- Progress through learning paths
This information allows us to personalise your learning experience and help you continue where you left off.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Operating system
- Screen resolution
- Pages visited
- Date and time of visits
- Referring websites
- Session identifiers
- Cookie identifiers
- Diagnostic and security information
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver online courses
- Record your learning progress
- Generate certificates
- Process payments
- Respond to support enquiries
- Improve our courses and website
- Send service-related emails
- Send newsletters where you have opted in
- Detect fraud and abuse
- Maintain website security
- Comply with legal obligations
We do not sell your personal information.
5. Legal Basis for Processing
Where UK GDPR or EU GDPR applies, we process your personal data under one or more of the following legal bases:
- Performance of a contract
- Your consent
- Legitimate interests
- Compliance with legal obligations
Our legitimate interests include improving our educational services, maintaining website security, preventing fraud, and analysing website performance.
6. Payments
Payments on Fluent15 are securely processed by trusted third-party payment providers.
We currently use:
- Stripe
- PayPal
We do not store your full credit or debit card details on our servers.
Payment providers process your payment information according to their own privacy policies.
7. Cookies
Fluent15 uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Save course progress
- Improve website performance
- Measure website usage
- Protect against fraud
- Deliver personalised advertising where permitted
Some cookies are essential for the website to function.
Others are optional and are only used after obtaining your consent where required by law.
You can change your cookie preferences at any time through our Cookie Settings.
8. Analytics
We use analytics services to understand how visitors use our website.
Analytics data may include:
- Pages viewed
- Time spent on pages
- Navigation paths
- Browser information
- Device information
- Country or region
- Referral sources
Analytics helps us improve our website and educational content.
9. Email Communications
We may send several types of emails.
Service Emails
These include:
- Account verification
- Password resets
- Purchase confirmations
- Course notifications
- Certificate notifications
- Security notices
These emails are necessary for providing our services.
Marketing Emails
If you have subscribed, we may send:
- New course announcements
- Learning tips
- Product updates
- Special offers
- Newsletters
You may unsubscribe at any time using the link in every marketing email.
10. Third-Party Services
To operate our website, we use carefully selected third-party providers.
Google Analytics
Google Analytics helps us understand how visitors use our website.
Google may collect information such as:
- IP address
- Device information
- Browser information
- Pages viewed
- Time on site
This information helps us improve our services.
YouTube
Some lessons include embedded YouTube videos.
Viewing these videos may allow YouTube to collect usage information and cookies according to Google’s privacy practices.
Vimeo
Some course videos are hosted on Vimeo.
Vimeo may collect technical information and cookies when embedded videos are viewed.
Stripe
Stripe securely processes online payments.
Payment information is sent directly to Stripe using encrypted connections.
We never receive or store your complete payment card details.
PayPal
Customers may choose to pay using PayPal.
Payment information is processed directly by PayPal.
LifterLMS
Our learning platform is powered by LifterLMS.
LifterLMS stores information necessary to provide your educational experience, including:
- Course enrolments
- Lesson progress
- Quiz results
- Certificates
- Achievement badges
- Learning history
- Completion records
Brevo
We use Brevo to send newsletters and transactional emails.
If you subscribe to our mailing list, your email address and related subscription information are securely stored by Brevo.
Cloudflare
Our website uses Cloudflare to improve performance and security.
Cloudflare may process IP addresses and technical request information to:
- Protect against attacks
- Prevent abuse
- Improve website performance
- Deliver website content efficiently
Google reCAPTCHA
We use Google reCAPTCHA to protect forms from spam and automated abuse.
reCAPTCHA analyses visitor behaviour to determine whether interactions are made by humans.
Affiliate Programmes
Our website may contain affiliate links.
If you purchase products through affiliate links, we may receive a commission at no additional cost to you.
Affiliate partners may use cookies to record referrals.
Comments and Community Features
Users may post comments or participate in community discussions.
Information you choose to publish may become publicly visible.
Please avoid sharing confidential or sensitive personal information in public areas.
We reserve the right to remove content that violates our policies or applicable laws.
11. Data Sharing
We may share personal information with trusted service providers who assist us in operating our business, including:
- Payment providers
- Email delivery services
- Cloud hosting providers
- Analytics providers
- Security providers
- Customer support tools
We only share information necessary for those providers to perform their services.
We may also disclose information where required by law or to protect our legal rights.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide your account
- Maintain course progress
- Issue certificates
- Meet accounting and tax obligations
- Resolve disputes
- Enforce our agreements
If you request deletion of your account, we will delete or anonymise your personal information unless we are legally required to retain certain records.
13. International Data Transfers
Fluent15 is operated from the United Kingdom.
Our website and learning platform are hosted on secure servers located in France, within the European Union.
Where personal information is transferred outside the United Kingdom or the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
14. Data Security
We implement appropriate technical and organisational measures to protect personal information.
These measures include:
- SSL/TLS encryption
- Secure hosting
- Firewalls
- Password hashing
- Access controls
- Security monitoring
- Regular software updates
- Backup systems
Although we take reasonable steps to protect your information, no internet transmission can be guaranteed to be completely secure.
15. Children’s Privacy
Our services are not intended for children under the minimum age required by applicable law without parental or guardian consent.
If you believe a child has provided us with personal information unlawfully, please contact us so we can investigate and, where appropriate, delete the information.
16. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing
- Withdraw consent
- Request a copy of your personal information in a portable format
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact:
17. Cookie Consent
Where required by UK or EU law, we obtain your consent before placing non-essential cookies on your device.
You can:
- Accept all cookies
- Reject non-essential cookies
- Choose specific cookie categories
- Change your preferences at any time
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Where changes are significant, we may also notify registered users by email or through our website.
19. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
The Fabeloso Language Company
1 Rockley Road
London W14 0DJ
United Kingdom
Email: privacy@fluent15.com
Website: https://fluent15.com
20. Governing Law
This Privacy Policy is governed by the laws of England and Wales, except where mandatory privacy or consumer protection laws of another jurisdiction apply.