Back to: VB: Email & Telephone
Manager Lin learns a lesson about email etiquette after a CC and BCC mishap leads to an awkward conversation with a client.
邮件风波
林经理盯着电脑屏幕,手指悬在发送键上。他刚写完一封措辞严厉的投诉信,收件人是合作公司的张总监。他犹豫了一下,把张总监的助理也加入了抄送栏,又想了想,将公司副总悄悄放进了密送栏。他检查了附件,确认那份数据报告无误后,才点击发送。
三天后,张总监的电话打来了。他的语气客气得反常:“林经理,您的邮件我收到了,抄送名单很周全,连我们副总都收到了密送版本。”林经理心里一紧,知道密送露馅了。电话里,张总监的声音依然温和,但每个字都像钉子:“发件人如果连收件人都信不过,何必还要写这封信呢?”
林经理挂了电话,重新打开邮件。他删掉了所有抄送和密送,只留了张总监一个收件人。他重新写了一段话,措辞诚恳,附件也换成了更详尽的方案。这次他检查了三遍发件人信息,才郑重地按下发送键。一周后,张总监主动回了电话,语气里带着笑意:“这才像谈事情的样子。”
yóu jiàn fēng bō
Lin jingli dingzhe diannao pingmu, shouzhi xuan zai fasong jian shang. Ta gang xiewan yi feng cuoci yanli de tousu xin, shoujianren shi hezuo gongsi de Zhang zongjian. Ta youyu le yixia, ba Zhang zongjian de zhuli ye jiaru le chaosong lan, you xiang le xiang, jiang gongsi fuzong qiaoqiao fang jin le misong lan. Ta jiancha le fujian, queren na fen shuju baogao wu wu hou, cai dianji fasong.
San tian hou, Zhang zongjian de dianhua da lai le. Ta de yuqi keqi de fanchang: “Lin jingli, nin de youjian wo shoudao le, chaosong mingdan hen zhouquan, lian women fuzong dou shoudao le misong banben. ” Lin jingli xinli yi jin, zhidao misong lou xian le. Dianhua li, Zhang zongjian de shengyin yiran wenhe, dan meige zi dou xiang dingzi: “Fajianren ruguo lian shoujianren dou xinbuguo, hebi hai yao xie zhe feng xin ne? ”
Lin jingli gua le dianhua, chongxin dakai youjian. Ta shan diao le suoyou chaosong he misong, zhi liu le Zhang zongjian yige shoujianren. Ta chongxin xie le yi duan hua, cuoci kenqie, fujian ye huan cheng le geng xiangjin de fang’an. Zhe ci ta jiancha le san bian fajianren xinxi, cai zhengzhong di an xia fasong jian. Yi zhou hou, Zhang zongjian zhudong hui le dianhua, yuqi li dai zhe xiaoyi: “Zhe cai xiang tan shiqing de yangzi. ”
Email Storm
Manager Lin stared at the computer screen, his finger hovering over the send button. He had just finished writing a harsh complaint letter, with the recipient being Director Zhang from the partner company. He hesitated for a moment, added Director Zhang’s assistant to the CC field, and after some thought, quietly put the company’s vice president in the BCC field. He checked the attachment, confirmed the data report was correct, and then clicked send.
Three days later, Director Zhang called. His tone was unusually polite: ‘Manager Lin, I received your email. The CC list was very thorough; even our vice president received the BCC version. ‘ Lin’s heart tightened, knowing the BCC had been exposed. On the phone, Zhang’s voice was still gentle, but every word was like a nail: ‘If the sender doesn’t even trust the recipient, why bother writing the letter? ‘
Lin hung up and reopened the email. He deleted all CC and BCC, leaving only Director Zhang as the recipient. He rewrote the message with sincere wording and replaced the attachment with a more detailed proposal. This time, he checked the sender information three times before solemnly pressing send. A week later, Director Zhang proactively called back, his tone carrying a smile: ‘Now this is how business should be done. ‘
音频
Audio recording for this story will be available here.
| Word | Pinyin | Meaning |
|---|---|---|
| 抄送 | chāo sòng | CC (carbon copy) |
| 密送 | mì sòng | BCC (blind carbon copy) |
| 附件 | fù jiàn | attachment |
| 收件人 | shōu jiàn rén | recipient |
| 发件人 | fā jiàn rén | sender |
把 (bǎ) construction
The 把 construction is used to indicate that the subject does something to a specific object, often resulting in a change or movement. The structure is: Subject + 把 + Object + Verb + Complement.
他把张总监的助理加入了抄送栏。
他把公司副总放进了密送栏。
他把附件换成了更详尽的方案。
连. . . 都 (lián. . . dōu) – even
The structure 连. . . 都 emphasizes that even the most extreme or unlikely case is included. It often implies surprise or contrast. The pattern is: 连 + Noun/Verb + 都 + (不/没) + Verb.
连我们副总都收到了密送版本。
发件人如果连收件人都信不过, 何必还要写这封信呢?
措辞严厉
harsh wording; using strong language
心里一紧
heart tightened; a sudden feeling of tension or worry
Email Etiquette in Chinese Business
In Chinese business culture, email communication often involves careful consideration of CC and BCC fields. CCing superiors or relevant parties is common to keep everyone informed, but BCC can be seen as sneaky or distrustful if discovered. Direct and sincere communication is valued, and using BCC may damage relationships. The story illustrates the importance of transparency and trust in professional correspondence.
Questions
- 林经理为什么把张总监的助理加入抄送栏? (答案)
- 张总监打电话时语气如何? 为什么? (答案)
- 林经理第二次发邮件时做了哪些改变? (答案)
- 故事告诉我们什么道理? (答案)
- 林经理第一次发邮件时, 除了收件人, 还加了哪些人? (答案)
- 张总监最后为什么主动回电话并带着笑意? (答案)
Multiple Choice
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True/False
- 林经理第一次发邮件时, 把张总监的助理加入了密送栏。 (答案)
- 张总监打电话时语气很愤怒。 (答案)
- 林经理第二次发邮件时, 只留了张总监一个收件人。 (答案)
- 林经理第二次发邮件时, 附件换成了更详尽的方案。 (答案)
- 故事中, 林经理第一次发邮件后, 张总监主动回电话表示满意。 (答案)
- 这个故事告诉我们, 在商务邮件中使用密送是很好的做法。 (答案)
Retell the Story
关键词: 林经理 投诉信 抄送 密送 附件 发送
关键词: 张总监 电话 客气 密送 露馅 信不过
关键词: 删掉 抄送 密送 只留 收件人 诚恳 附件 检查 发送